Refund Policy

The short version

• A shot that fails to render refunds its credits automatically.
• Unused credits are not refundable in cash, because they are a prepaid usage balance.
• A subscription can be cancelled at any time; cancelling stops future renewals and keeps the credits you already paid for until the end of the period.
• If a charge looks wrong, email us before opening a chargeback. We can usually fix it in one business day.

Failed generations

When you click Generate, the credits for that shot are reserved immediately. If the model provider returns an error, the render times out, or the provider returns no video, the reservation is released back to the same credit grant it came from. The studio shows the failure and you can retry without paying twice.

If a failure is not refunded within 30 minutes, email support@stickmanvideodirector.com with the account email and the approximate time of the shot. We will check the generation record and credit ledger and fix it.

Unused credits

Credits are a prepaid usage balance and are not redeemable for cash. They are not refundable because you changed your mind, because you did not like a generated video, or because you did not use them before the end of a billing period.

Monthly credits expire at the end of the billing month, yearly credits at the end of the billing year, and one-time packs never expire. We always spend the credits that expire first.

Subscriptions

• Cancel: Settings → Billing → Cancel. Cancellation stops the next renewal. It does not remove access immediately, and it does not remove credits you have already paid for.
• Duplicate charge: if a renewal ran twice, send us both receipt IDs and we refund the duplicate.
• Accidental purchase: email us within 7 days of the charge. If no credits from that purchase have been spent, we normally refund it.
• Fraud or abuse: if an account is suspended for breaking the Terms of Service, unused credits from that account are void and not refundable.

Chargebacks

Contact us first. A chargeback freezes the account while the card network reviews it. If you open one for a charge we can show was delivered (a rendered video, or credits that were used), we will dispute it with the generation records.

How to request a refund

Email support@stickmanvideodirector.com with:

1. the account email;
2. the Stripe receipt ID or the date and amount of the charge;
3. what went wrong.

We reply within two business days. Approved refunds go back to the original payment method; Stripe typically settles them in 5–10 business days, depending on your bank.